Contact
Digital Empire Paws is operated by Digital Empire Solutions. Everything we sell is digital — nothing is shipped.
Email us
support@digitalempiresolutions.store
We aim to respond within 2 business days, Monday to Friday.
What to include
To help us answer quickly, please email from the address you used at checkout and include your order number if your question is about a purchase.
What we can help with
- Access problems — you did not receive your download link, or it will not open. Check your spam folder first, then email us.
- Refund requests — within 30 days of purchase, under our Refund Policy.
- Digital support plans — if you have bought a support plan, send your training questions to the same address. What support covers is set out in our Digital Support Terms.
- Anything else — questions about the guide or your order.
What we cannot help with
We are not veterinarians and we cannot give veterinary or medical advice. Sudden changes in bathroom habits, pain, excessive urination, or other concerning symptoms should be discussed with a qualified veterinarian. If your puppy needs urgent care, contact a veterinarian immediately — do not wait for a reply from us.
Please read our Disclaimer for the full picture.
Business address
Digital Empire Solutions
5830 E 2nd St, Ste 7000 #37964
Casper, Wyoming 82609
United States
This is our registered business address for correspondence. We do not accept returns or deliveries — all our products are digital.