Last updated: 26 August 2026
These Digital Support Terms apply to the support plans sold by Digital Empire Solutions (“we”, “us”) alongside The Digital Empire Puppy Potty Training Guide. By purchasing a support plan you agree to these terms.
What digital support is
Digital support means guidance on applying the eBook’s methods, improving routines, troubleshooting ordinary setbacks, and answering implementation questions.
In practice that covers help with:
- adapting the potty schedule in the guide to your puppy’s age, household and routine;
- interpreting the steps in the eBook;
- working through common setbacks such as regressions, inconsistent timing, or difficulty reading your puppy’s signals;
- practical questions about putting the plan into practice day to day.
What digital support is not
Digital support is training guidance only. It is not:
- veterinary care, diagnosis, or treatment;
- emergency assistance of any kind;
- medical advice;
- treatment for serious behavioural conditions;
- an in-person or remote training session, or a substitute for a qualified trainer or behaviourist working with your dog directly.
Sudden changes in bathroom habits, pain, excessive urination, or other concerning symptoms should be discussed with a qualified veterinarian. If your puppy needs urgent care, contact a veterinarian immediately — do not wait for a support reply.
When your support period starts and ends
Your support period starts on the date of purchase and runs for the number of months in the plan you bought (3, 6, 12 or 24 months). It ends automatically at the end of that period. There is no automatic renewal and no recurring charge.
Support periods cannot be paused, extended, or transferred to another person, except at our discretion.
What you keep afterwards
When your support period ends, support access ends. You keep lifetime access to the eBook.
How to reach support
Support is provided by email at support@digitalempiresolutions.store. We aim to respond within 2 business days, Monday to Friday. Response times are targets, not guarantees.
Fair use
Support is intended for one household and one purchaser. It is offered on a fair-use basis for reasonable, good-faith questions about applying the guide. We may decline or limit support that is abusive, that falls outside the scope described above, or that is being used on behalf of third parties or resold.
No guaranteed outcome
Timelines vary by puppy. Age, health, previous habits, household environment and how consistently the routine is followed all affect progress. Support is designed to help you make faster, more consistent progress — it does not promise a fixed date or a specific result.
Changes and ending support
We may update these terms from time to time; the version in force when you purchased applies to your plan. We may end support access without refund if these terms are seriously or repeatedly breached.
Refunds
Support plans are covered by our Refund Policy.
Contact
Questions about these terms: support@digitalempiresolutions.store.