Refund policy

Last updated: 26 August 2026

This Refund Policy applies to everything sold by Digital Empire Solutions (“we”, “us”) through this store, including The Digital Empire Puppy Potty Training Guide and every digital support plan.

Everything we sell is digital

All products in this store are digital. Nothing is shipped. After checkout you receive access instructions for a PDF eBook. Because there is no physical item, there is nothing to return and no return shipping to arrange.

30-day money-back guarantee

If the guide is not the right fit, contact us within 30 days of your purchase date and we will refund the purchase price to your original payment method.

You do not need to give a reason. We may ask what did not work for you so we can improve the guide, but answering is not a condition of your refund.

This guarantee applies even though the product is downloadable and you may already have opened it.

How to request a refund

Email support@digitalempiresolutions.store from the email address you used at checkout, within 30 days of purchase, and include your order number. We aim to reply within 2 business days. Approved refunds are issued to the original payment method and usually appear within 5–10 business days, depending on your bank or card issuer.

Support plans

Support plans include the eBook plus a fixed period of digital implementation support that begins on the date of purchase.

If you request a refund on a support plan within 30 days of purchase, we will refund the full purchase price.

After the 30-day window has passed, support plan purchases are non-refundable, including any unused portion of the remaining support period.

Access after a refund

When a refund is issued, your licence to use the eBook ends and any remaining digital support access ends. You are asked to delete your copies of the files.

Payment disputes

If something has gone wrong with your order, please contact us first. Most problems are resolved quickly by email, and opening a dispute with your bank or card issuer before contacting us can delay resolution.

Your statutory rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply where you live. Where those laws give you stronger rights than this policy, those rights apply.

Contact

Questions about this policy: support@digitalempiresolutions.store.